Refund and Return Policy

We accept eligible return requests made within 30 days after the order is delivered. This policy applies only to products purchased directly from our online store. Purchases made through a third-party marketplace or retailer must be handled through that seller.

To qualify for a standard return, the collectible LED lamp and all included components must be:

• Unused and in the same condition in which they were received.
• Free from scratches, stains, odors, modifications, or other customer-caused damage.
• Returned with the original packaging, inserts, accessories, charging cable, and any included parts.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping carton solely to inspect the product does not automatically make an item ineligible. We may reduce or deny a refund if the item is returned incomplete, used, altered, or damaged for reasons not caused by a product defect or our fulfillment error.

Email zxpventuresllc@gmail.com within the return window and include your order number and reason for the return. Do not send a return until you receive return instructions. Items sent without authorization may be refused or delayed.

Inspect your order after delivery. If the product arrives damaged, defective, missing components, or different from what you ordered, contact us promptly. Include the order number and clear photographs or video of the product, packaging, shipping label, and issue. Keep the product and packaging until we provide instructions.

After reviewing the claim, we may offer a replacement, replacement component, refund, store credit, or another appropriate resolution. Normal variation in lighting appearance, surface texture, printing alignment, or color caused by screens, ambient lighting, or ordinary manufacturing tolerances is not automatically a defect.

For standard preference-based returns, the customer is responsible for return shipping and for packaging the item securely. Original shipping, expedited shipping, package-protection, and similar service fees are generally non-refundable.

If we confirm that the item was defective, damaged in transit, or sent incorrectly, we may provide a prepaid return label or another resolution at no cost to you.

We will try to honor cancellation requests received before an order enters fulfillment, but cancellation is not guaranteed after processing begins.

Preorder and backorder dates are estimates. If we cannot ship within the time stated at purchase, or within the time otherwise required by applicable law, we will provide an updated estimate and the option to consent to the delay or cancel the unshipped order for a prompt refund.

Exchanges are subject to product availability. The fastest way to obtain a different item may be to complete an approved return and place a new order. Defective or incorrect items may be replaced after review.

Once an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing by us generally occurs within 5 to 10 business days after approval, but your bank or payment provider may take additional time to post the credit.

If an order is canceled because we cannot ship it as promised, any legally required refund will include the amounts required by applicable law.

Except where required by law or where an item is defective, we may decline returns involving:

• Items returned after the 30-day return window.
• Items that have been modified, disassembled, repaired, or damaged after delivery.
• Items missing original components, accessories, or substantial packaging.
• Final-sale items clearly identified as final sale before purchase.
• Gift cards, digital products, and downloadable products.
• Fraudulent, abusive, or excessive return activity.

Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue. This does not limit any rights you may have through your card issuer or applicable law.

For returns, damaged orders, or refund questions, contact:

ZXP Ventures LLC
zxpventuresllc@gmail.com